Frequently Asked Questions


Ordering
Artwork


How do I order my artwork?

Whether you’d like illuminated artwork, a kitchen splashback or a wallpaper mural, the first stop is to choose your image

You’re able to choose from the award-winning portfolio of Nick Jackson, from stock photography, or indeed send in your own.

We’ll need a few more details such as size and type of frame you’d like so fill in a contact form with as many details as you have or call us. We’ll get right back to you!

 


What price do your products start at?

Illuminated artwork – With industry leading lighting and print components, our backlit artwork starts at £975 for a  frameless 30x20xm piece. The cost will also depend on type of framing, print material and size.

Splashbacks & shower screens – The price varies hugely depending on size and dimensions of glass to be cut but a reasonable ball park is £750-1,000 for a regular sized splashback. The shower screens tend to be a lot bigger than splashbacks so start around £2,000.

Wallpaper murals – Prices start at £50/m2 for murals which require pasting to the wall, or £60/m2 for those which are self-adhesive (and can therefore be re-used)


What payment options do you accept?

At present we accept bank transfers and PayPal.



Shipping

How much is shipping?

Shipping fees vary based on the size, weight and type of art you’ve ordered.

We strive to give you the best price and will break out shipping separately in the quotation before you buy.


Can you ship internationally?

Certainly! Let us know the destination and we’ll give you an accurate shipping cost.


When will my art arrive?
Typical production time for illuminated artwork and splashbacks is 2-3 weeks with up to 5 days for shipping. Wall murals will generally be with you in under a week.


Returns


Incorrect or Damaged Goods

If we shipped you the wrong item or your item arrives damaged or in poor condition, simply email us a digital photo of the damaged or incorrect item to hello@atfirstlight.co.uk


Other Returns

We work hard with you during the design stage to make sure your artwork is exactly how you would like it to be. We will share images and designs for you to approve.

Unfortunately due to the bespoke nature of our artwork if your items arrived in good condition but you simply change your mind, we cannot offer a refund.



Terms & Conditions

 


Privacy Policy

We value your business and we know your privacy is important to you. Accordingly, we have implemented this Privacy Policy to inform you of the information that we collect from you, how we collect it and what we do with it. By using this website you are accepting the practices described in this Privacy Policy.

How and when we collect information

We collect “personal” information from you when you provide it to us. For example, if you purchase a product from us, we may collect your name, mailing address, telephone number, credit card number and email address. If you sign up to receive a newsletter, we will collect your email address. If you take advantage of special services offered by us, we may collect other personal information about you.

What we do with your information

We are committed to protecting your privacy. Under no circumstances do we rent, trade or share your address or e-mail address with any other company for their marketing purposes without your consent. We use your personal information for internal purposes such as processing and keeping you informed of your order. You may, from time to time, receive information from us about new features, new services and special offers we think you’ll find valuable. If you take advantage of special offers made by our marketing partners, we may, with your consent, transfer your personal information to them.

The personal information that you give us when you place an order is used to process and fulfill your order. We also use your personal information for our own internal purposes, such as providing customer support or providing, maintaining, evaluating and improving our products and services.

We partner with one or more credit card processing companies to assist us in processing your payment. However, those companies do not retain, share, store, or use personally identifiable information for any secondary purposes.

We may disclose the personal and non-personal information of our customers to any successor-in-interest of ours, such as a company that acquires our business. We may need to disclose your personal information when required by law or when we have a good-faith belief that such action is necessary to comply with a judicial proceeding, a court order or legal process.

Your choice to opt-out of communications

If you are no longer interested in receiving e-mail announcements and other marketing information from us, please e-mail your request to hello@atfirstlight.co.uk. Please include your complete name, e-mail address and mailing address.

Contact us

If you ever have any questions regarding our privacy policy please use the contact form.


Terms & Conditions

Information About Us

At First Light is a company registered under the name Kingfisher Consulting & Photography in England and Wales under company  number 08000353 and with our registered office at 923 Finchley Road, London, NW11 7PE.  Our main trading address is Notting Hill, London. Our VAT number is 133269129.

To contact us, please see our Contact page

Pricing

All prices include any VAT payable but exclude delivery charges. Shipping will be quoted on top of total artwork charge.

We reserve the right to adjust prices, offers, goods and specifications of goods on atfirstlight.co.uk at our discretion at any time before (but not after) we accept your order.

 



Contact


Contact

Have questions? If the FAQs don’t answer your questions simply fill in the contact form or call Nick direct on 07932 077 393. We’re here to help!


Still need help? Send us a note!

For any other questions, please fill in the Contact form or call Nick on 07932 077 393